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Managed Services 2.0

Home | Value Added Offerings | Managed Services 2.0

What is Managed Services 2.0?

Managed Services 2.0 is a next-generation service delivery model that shifts from reactive ticket-based support to proactive, predictive, and automated operations . It blends traditional managed services with digital-first capabilities to create a smarter, faster, and more cost-effective IT environment.

Key Features of WB Solutions’ Managed Services 2.0

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AI-Driven Operations (AIOps)

Leverage machine learning and predictive analytics to detect, prevent, and resolve incidents before they impact business.

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Self-Healing Infrastructure

Automate responses to recurring issues with intelligent scripts, bots, and auto-remediation workflows.

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Cloud-Native Management

End-to-end support for hybrid/multi-cloud environments across AWS, Azure, and GCP with robust governance

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Service Desk Reimagined

Omni-channel, GenAI-powered service desks with real-time knowledge bases and chatbot integration.

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Observability & Experience Monitoring

Real-time insights into application performance, user experience, and infrastructure health using modern observability stacks.

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Agile & DevSecOps Integration

Seamless collaboration with DevOps and development teams to accelerate releases and maintain security posture.

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Shift-Left Support & Automation

Empower L1/L2 support with automation, self-service tools, and knowledge repositories—reducing MTTR and ticket volume.

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Service Scope

  • Application Support &
    Maintenance (AMS)
  • Cloud Infrastructure &
    Platform Ops
  • Network & Endpoint
    Monitoring
  • Cybersecurity Operations & Incident
    Response (SOC/NOC)
  • Database & Storage
    Management
  • Unified Service Desk (Onsite,
    Nearshore, Offshore)
  • 24x7x365 Monitoring and Business
    Continuity

Value Delivered

  • Up to 40% reduction in
    support costs through automation
    & optimization
  • 60% faster resolution with
    predictive analytics and AIOps
  • 99.99% uptime with proactive
    monitoring and incident prevention
  • Enhanced employee productivity
    and end-user satisfaction
  • Seamless alignment with digital
    transformation roadmaps and
    agile delivery teams

Why WB Solutions for Managed Services 2.0?

  • 10+ years managing mission-critical
    systems for Fortune 400 clients
  • Certified experts across ITIL,
    DevOps, Cloud, and Cybersecurity
  • Customized SLAs & KPI dashboards
    for full transparency
  • Multishore delivery with global
    NOC/SOC and follow-the-sun support
  • Proven playbooks for cloud,
    automation, and
    modernization accelerators

From Reactive Support to Proactive Value Creation

With Managed Services 2.0, WB Solutions doesn’t just fix problems—we prevent them, optimize your IT landscape, and bfree up your teams to focus on what matters most:: driving innovation and customer experience.
Let’s help you transform operations into a strategic asset.